Privacy Policy

Who are we and how to contact us?

Restore.bg is the trade name of "Restore" Ltd., a company with its registered office in Sofia 1113, Shipchenski Prohod Blvd. 2, with EIK 202656820 and tax number BG 202656820. For the purposes of legislation in the field of data protection, we are joint controllers in the processing of your personal data.

Since your opinions are always important to us and we are always ready to provide you with additional information that you may need in connection with the processing of your data, we encourage you to contact the data protection officer of Restore.bg in an email with the address office@restore.bg.

What personal information about customers does Restore.bg collect and for what purposes does it use it?

The information we collect about our users helps us improve the service. The types of information we collect are as follows:

• The information you give us: We store any data you give us by entering it on our site or otherwise. You have the option to refuse to provide us with certain information, but you will not be able to take advantage of all features. The information you provide us is used to satisfy your needs, improve your shopping experience, and our communication with you.

• Automatic Information: We receive various types of information when you interact with us. For example, like many sites, we also use "cookies", thus receiving a certain type of information when your web browser accesses Restore.bg, advertisements or other content used on behalf of Restore.bg through other sites.

• Email communication: To be more useful to you, we receive information when you open an email sent on behalf of Restore.bg. Each user expressly consents to receive advertising messages on their email. When we send an email, we check the list of users who will receive that email. At the end of each email message there is a link through which you can opt out of receiving these emails.

In addition, we suggest that you register at Restore.bg through your Facebook profile. If you choose this option, you will be directed to the Facebook website, where you will be notified of the transfer of your data to Restore.bg. You can view Facebook's privacy policies by following the following link: https://www.facebook.com/privacy/policy/

In addition, we may collect and subsequently process certain information about your behavior when browsing our website or using a mobile application in order to personalize your online experience and prepare offers that are tailored to your profile. We invite you to learn more in this regard by reading the section on processing below. On our website and mobile application, we may store and collect information using cookies and similar technologies in accordance with the Cookie Policy. We do not collect or otherwise process sensitive data included in special categories of personal data in the General Data Protection Regulation. Furthermore, we do not wish to collect or process data of minors under the age of 16.

What are cookies?

Websites use cookies to offer personalization to users and collect information about website usage. Many websites also use cookies to store information that is used to coordinate between sections of the site, such as a shopping cart or personalized pages. On a trusted website, cookies can improve browsing by allowing the site to learn your preferences or by allowing you to skip the mandatory login with a username and password each time you visit the website. However, some cookies, such as those saved by banner ads, can violate your privacy by tracking the sites you visit.

For how long will we store your personal data

Restore OOD stores your personal data as long as you have created an account at Restore.bg. You can contact us at any time by e-mail by sending us an e-mail to office@restore.bg or a physical letter to the address: Sofia, Shipchenski Prohod Blvd. 2 and request that we delete or change certain information, or to close your account. We will respond and comply with your request, even if we close your account, we will retain certain information that is required by local law.

Do we share the information you give us?

The personal data provided by you are collected, stored, processed and used by Restore.bg and/or third parties authorized by the company, including but not limited to: companies providing courier services, banks, etc., for the purposes of executing the sales contract from a distance and delivery of ordered goods, and in cases of online credit purchases and in connection with the application for granting credit and the execution of the credit agreement, in connection with marketing and advertising purposes and analyzes of Restore.bg, participation in games, promotions and raffles organized by the company, as well as for any other purposes not prohibited by law.

Is my information protected?

• To protect your information during its transmission, Restore.bg uses Secure Sockets Layer (SSL) protocol, which encrypts the information you enter.

• Restore.bg does not store information about your debit and credit cards.

• It is the user's duty to protect the confidentiality of the username and password provided by Restore.bg. Every order made through the online store will be considered regular by Restore.bg, if a username and password that the system accepted as valid were used when making it, regardless of whether they were used by a person other than the owner or by not an authorized person.

What personal information do I have access to?

In accordance with applicable regulations, you have the following rights:

• of rectification: where you believe that your personal data is inaccurate or incomplete, you may request that such personal data be amended accordingly;

• of deletion: you can request the deletion of your personal data to the extent permitted by law;

• of restriction: you can request the restriction of the processing of your personal data, unless this would conflict with our legal obligation;

• to object: you can object to the processing of your personal data on grounds related to your specific situation. You have an absolute right to object to the processing of your personal data for the purposes of direct marketing, which includes profiling related to such direct marketing;

• to withdraw your consent: where you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time; Withdrawal of consent does not affect the legality of the processing of the subject's data based on the consent given by him before its withdrawal and processing based on another legal basis;

• of data portability: where we have a legal basis and it is technically feasible, your data may be transferred to a third party;

• to submit a complaint to the competent supervisory authority - Commission for the Protection of Personal Data;

In cases where, for the purpose of concluding or executing a contract, you have been the subject of a decision based solely on automated processing, including profiling, you have the right, if you deem it necessary, to express your point of view, to challenge this decision of ours, as well as asking for human intervention in viewing it.

Restore.bg gives you access to a wide range of information, such as personal profile information and information about orders placed by you. You will receive data for an order made without registration to your email.

What choice do I have?

• Each user has the right to refuse the provision of his personal information, which limits his functions.

• The user has the possibility to add, change or delete the information of his personal profile. Restore.bg does not store the user's old data after it has been deleted or changed.

• Every user has the right not to provide their information to third parties when the same information is used for advertising purposes. For this purpose, you need to log in to your profile and edit it by removing the tick from "Receive our partners' special offers!".

If you have reason to believe that personal data we hold about you is inaccurate or incomplete, you have the right to request to see that information, correct it or request that it be deleted, request restriction of processing or object to processing . To exercise these rights, please contact us at office@restore.bg or by visiting us, or send a letter to the address: Sofia, 2 Shipchenski Prohod Blvd. We will respond and fulfill your request, even to close your account, in the event that you have placed an order with us, we will retain certain information that is required by local law.

Can children use Restore.bg?

Restore.bg does not allow children under the age of 16 to use Restore.bg, including creating a personal profile and placing orders. If the child is under 16 years of age, the use of the site by him is allowed with the consent of the person bearing parental responsibility for the child. Such consent is declared by attaching a declaration of consent for use of Restore.bg completed by a parent or guardian.

Delete data

You can ask us to delete your personal data, but only if: it is no longer necessary for the purposes for which it was collected; or You have withdrawn your consent (if the data processing is based on consent); or you exercise a legal right to object; or they have been unlawfully processed; or there is a legal obligation in this regard. We are under no obligation to honor your request to delete your personal data if processing is required: to comply with a legal obligation; or to establish, exercise or defend a legal claim; There are certain other circumstances in which we are not obliged to comply with your request to delete data, although they are also the most likely circumstances in which we may refuse your request. If you wish to delete your personal data, contact us: via our e-mail: office@restore.bg or by visiting us, or send a letter to the address: Sofia, Shipchenski Prohod Blvd. 2, p.k. 1113. We will respond and comply with your request, even closing your account, in case you have placed an order with us, we will retain certain information that is required by local law.

Others

If you choose to visit Restore.bg, both online and at a physical location, your visit or privacy dispute becomes subject to these terms and conditions. The provisions of the legislation in force in the Republic of Bulgaria shall apply to matters not settled in these general terms and conditions.

Contact Us

In case you have any questions related to the Restore.bg Personal Data Protection Policy, the collection and processing of your personal data during the use of Restore OOD, you can contact us at the email address: office@restore.bg or at the physical address: Sofia, 2 Shipchenski Prohod Blvd.

THE COMMISSION FOR THE PROTECTION OF PERSONAL DATA

Headquarters and address for correspondence: Sofia 1592, "Prof. Tsvetan Lazarov" No. 2, telephone 02 915 3 518, E-mail: kzld@cpdp.bg, Internet page: www.cpdp.bg